FAQs

Frequently Asked Questions for Connected Minds Psychological Services

How do I make an enquiry or book an appointment?

You can get in touch via the online form here or get in touch via email or telephone. See the contact me page.

Where do appointments take place?

I offer appointments online, via telephone or face to face

Will my health insurance cover the cost of appointments?

I am registered with the following insurance companies: AXA, AVIVA, Aetna and Vitality.

What if I am late, miss an appointment or need to cancel?

You are free to cancel or rearrange an appointment 48 hours before the appointment time. Cancellations after this time and missed appointments are charged at the full rate. If you arrive late to the appointment, the session will still end at the same time.

How much do appointments cost?

Therapy sessions are charged at £115 per hour.
Training, consultation and supervision prices can be provided upon request

Is the service confidential?

Yes it is. However, if I am concerned that someone is at risk of harm, I have a duty of care to contact the relevant professionals to ensure that individual’s safety. Confidentiality is always discussed with individuals at the beginning of therapy.
For further information on how your data is collected and stored, please see our privacy policy.

If you have any other questions, please get in touch using the contact form or email [email protected]

Need urgent help?

If you feel you are no longer able to cope or in control of your situation you may be experiencing a mental health crisis

In an emergency:
Call 999 and request an ambulance, or the police. Alternatively, go to your local A&E department

If you’re in crisis and need to speak to someone:
Call NHS 111 (for when you need help but are not in immediate danger)
Contact your GP and ask for an emergency appointment

National crisis support:

Samaritans
Whatever you’re going through, you can call or email Samaritans any time for free.
Tel: 116 123 (free from any phone within the UK and Ireland)
Email: [email protected]
Web: https://www.samaritans.org/

Mind
Mind offers advice, support and information to people experiencing a mental health difficulty and their family and friends. Lines are open Monday to Friday 9am to 6pm (except bank holidays).
Infoline: 0300 123 3393
Text: 86463
Email: [email protected]
Web: https://www.mind.org.uk/

Rethink Mental Illness
Rethink Mental Illness works to help everyone affected by severe mental illness recover a better quality of life. It provides effective services and support and campaigns for change through greater awareness and understanding.
Tel: 0300 5000 927 (9:30am – 4.00pm, Mon – Fri)
Email: [email protected]
Web: www.rethink.org

PAPYRUS UK
This helpline is available to anybody under the age of 35 experiencing suicidal thoughts, or anybody concerned that a young person could be thinking of suicide.
Tel: 0800 068 4141
Text: 07860039967
Email: [email protected]
Web: www.papyrus-uk.org

Shout
Shout is the UK’s first free 24/7 text service for anyone in crisis and in need of immediate help with suicidal thoughts, abuse, self-harm or bullying.
Text: SHOUT to 85258